A year ago Giacom happily turned into one of the primary ever before step 3 providers getting Sophos in the united kingdom. I swept up that have Robert Marchant regarding Tinder Company to their exposure to modifying Sophos licences off to Giacom.
Tinder Agency are an it help providers promoting telecoms, It equipment, circle system plus to different enterprises. We’ve been good Giacom lover for over 5 years.
Great! Questions you will find will always answered rapidly, and you may Giacom’s knowledge resources was massively great for all of our service class. The Account Director Samantha Fleming indicated us toward Giacom’s education webinars, which happen to be easy and easy so you can break down.
Financially we have been really happy with the straightforward purchase order techniques and you can monthly contracts. Eg, Sophie Rea out of your funds party has been very helpful in in order that the statements usually line up with the help of our percentage runs. Also there is never had people difficulties with profile handling, even for example in the event that an end-user alter their team label the party deal with it so it doesn’t trigger one payment delays – your funds party will always be bang with it.
We’ve been an effective Sophos gold lover for about few years. Initial we checked lots of cybersecurity choices and you will Sophos are the top – our provider people rate it very.
When Sophos revealed they will use suppliers as opposed to providing they lead so you’re able to us, our Sophos Account Director accessible to sort out the new key to have united states.
Therefore we were build that have another Cloud Company (CSP) unlike Giacom. Initial we didn’t head because this CSP got very good on the web studies – even so they turned into a headache! In the first 6 months we had points such as step 3 more nonresponsive Membership Executives, price misquotes, borrowing from the bank notes not being honoured, licences not-being triggered, plus. Such as for instance, one of the end-users try waiting over 30 days due to their brand new Sophos licences, and we also was indeed chasing after for this every single day – it had been a complete almighty faff!
As soon as i understand into the Giacom’s newsletter that they were and Sophos distributors, we got back exposure to Samantha to aid us switch-over.
Samantha and Sophie was basically very useful in getting united states put up having Sophos, also the Sophos Pro class have been great that have providing you particular prices and you will reacting the questions. Top honors moments which have Giacom are perfect, within 24 hours we can stimulate the Sophos licences – rather than our very own prior provider where we can feel prepared months.
And additionally Giacom’s records was less difficult and much easier so you can processes. Our very own earlier Sophos seller had very long and you can perplexing buy buy versions, however, Giacom’s variations is actually simple and fast to fill https://datingmentor.org/sugar-daddies-usa/md/baltimore in.
“Changing all of our Sophos contracts off to Giacom provides needless to say spared all of us some time be concerned! I don’t have to be concerned about waiting around for any things so you can end up being resolved and i do not waste time chasing solutions casual particularly I did at my earlier CSP.”
Giacom take care of any technical items very quickly. Emma Hadley on Funds class and you will Tracey Seymour in the Sophos Expert people already manage the identity deals, the rate and you can professionalism could have been a great let!
Altering our Sophos agreements off to Giacom keeps of course protected you time and stress! It’s great understanding that within 24 hours out of filling out an excellent PO the Sophos party have a tendency to activate the transaction instead matter. I don’t have to consider awaiting one affairs so you can end up being fixed and i usually do not spend your time going after answers casual such as for instance I did so at my earlier in the day CSP.
Including Giacom enjoys us state of the art on the some of all of our product upgrades otherwise change. A recently available analogy is when Samantha helped you circulate the Microsoft 365 licences out to Microsoft’s The fresh new Trade Experience (NCE) and prepared you into the NCE speed transform.
Because of Giacom we could render our end-profiles last minute sign ups so you’re able to Sophos, just like the there isn’t any holding out. And additionally, he’s got the option of possibly name or month-to-month Sophos licences to match their providers.
To have Sophos and Microsoft 365 surely, the service is great for. The staff exactly who You will find verbal in order to also have small responses. Samantha constantly sees the device and even helps me having points that are not section of their own time-to-day. I’d 100% obviously suggest Giacom!
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Case study: Tinder Corporation suggests provisioning Sophos by way of Giacom
During the 2020, Giacom, DWS and you may Relationship Roadway became the main same number of businesses, joining together three route best choices – telecoms, affect app features and you may cloud billing.